Tips for Order Preparation And Avoid Common Mistakes

Some mistakes in furniture delivery are not due to the delivery team but rather by the planning itself during the preparation stage.

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 min read
Tips for Order Preparation And Avoid Common Mistakes

Some mistakes in furniture delivery are not due to the delivery team but rather by the planning itself during the preparation stage. Lots of unnecessary costs could be easily avoided simply by following a simple process.

So, how do you prepare your orders?

Any business needs the right tools to make the job easier and more efficient. For businesses that deal with orders and shipping, they have to ensure that their orders are properly filled and sorted in order to prevent errors when they are shipped to customers. These tips will help you prepare your customer’s orders efficiently and without errors so that you can provide top-notch service.

The right software can make all the difference

Using a paper list to find items in your warehouse and preparing your routes is one way, but there’s better.

Picture an all-in-one integrated solution looking not only at optimizing the delivery routes but is also helping with preparing the orders of your customers. It is not uncommon to forget an item in your customer’s order, either by the preparation team or the delivery team. If this rings a bell, you’ll probably want to invest in an integrated solution.

A software suite like Gomove can help your team during the route/order preparation phase by providing simple preparation checklists of all the items in a customer’s order and it can even create the custom shipping labels you need. You can first create one or many routes with the various route planning functionalities and then work on the preparation of your orders. This way, you are overseeing both the order preparation phase and the delivery phase. Each checklist is shared with the warehouse manager and logged into the software.

As a business owner, you need to make sure that each order is prepared accurately and on time. Investing in a software will help reduce mistakes and reduce your return rate.

Identify properly each item and box

This step is absolutely crucial. A customer’s order can be composed of one or many items. Although it’s easy in the warehouse to see which item belongs to which customer due to having space, inside of a truck it is not that clear.

For that reason, you need to properly identify each item either by writing directly on the box or by printing labels and sticking them on the items. That way your driver will be sure to deliver each item to your customers without missing one.

Another quick tip is to write the number of boxes in each order. For example, if an order has 4 boxes, they should all be labeled with the following; 1 of 4, then the next box 2 of 4, etc. Your driver will be sure not to lose track and know when one order ends and another begins. This step could also go hand in hand with a barcode scanner, which can easily scan and identify each item by using dedicated our software and put it on a digital checklist that your truck driver will take advantage of during the delivery process.

Is it actually possible to deliver in time what you’ve planned?

Over-booking is easily the most common reason why deliveries needs to be re-schedule. Delivering furniture as opposed to delivering small boxes is not the same, it takes so much more time and space in a truck. Rather than delivering 100 small boxes in a day, you may end up delivering the furniture of 10 customers? On top of that, if your company offers installation services, that extra time needs to be taken into consideration.

For proper planning and to make sure everyone is being delivered on time, you need to know how long it usually takes to deliver a customer and how long, on average, an installation is. You also need to know if the items you are planning to send will all fit in the truck! Although this can be done manually with an experienced dispatcher, anyone can do it with Gomove.

Finally, never forget to schedule some extra buffer time into your delivery schedule just in case something goes wrong. Better safe than sorry as they say…

Plan twice, deliver once!

I hope these tips help you with proper planning as they helped me. These are methods that have worked well for our clients and if applied will bring efficiency to your order preparation process!

Do any of these tips work for your company? What other tips do you have on order preparation that might help others? Share in a comment below.

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