1. Scope of this Notice
This Notice applies to all websites, mobile applications, APIs, dashboards, driver and customer apps, and any other product or service operated by GoMove (collectively, the "Services"). It covers two distinct business models:
- GoMove Platform (SaaS) — operational software licensed to fleets, carriers, retailers, municipalities, movers, and 3PLs.
- GoMove Marketplace — an on-demand, Uber-style booking layer that connects end customers and merchants with independent transport providers for furniture, appliances, and other Big & Bulky goods.
2. Who we are
The data controller responsible for personal data processed through the Services is GoMove, headquartered in Montréal, Québec, Canada. You can reach us at gomove@gomove.ai.
3. Data we collect
3.1 Information you provide
- Account information: name, email, phone, employer, role, password hash.
- Billing information: company, address, tax identifiers, payment instrument metadata (processed by our payment providers, not stored by GoMove).
- Operational data you upload: jobs, addresses, items, photos, signatures, notes, schedules, customer contacts, vehicle data, driver assignments.
- Communications you send to support, sales, or other GoMove channels.
3.2 Information collected automatically
- Device and connection data: IP address, browser, OS, device identifiers, language, time zone.
- Usage data: pages viewed, features used, clicks, timing, crash logs, performance metrics.
- Location data: precise GPS location of drivers and vehicles while a job is active; approximate location of customers for ETA and proof-of-delivery purposes. Location collection is disclosed in-app and can be restricted via device settings.
- Cookies and similar technologies. See our Cookie Notice.
3.3 Information from third parties
- Identity verification, background-check, insurance, telematics, ERP, WMS, e-commerce and mapping providers.
- Public records, fraud-prevention databases, and sanctions lists where legally required.
4. How we use data
- Provide, operate, secure and improve the Services.
- Authenticate users, prevent fraud, abuse, and unauthorized access.
- Match customers and merchants with available transport providers (Marketplace only).
- Generate proof-of-delivery, condition reports, ETAs, and customer notifications.
- Provide customer support and respond to your requests.
- Comply with legal obligations, tax, insurance, accounting, and dispute handling.
- Aggregate, anonymize or de-identify data to produce analytics, benchmarks, and product improvements.
- Send service communications and, with your consent or where permitted by law, marketing communications.
5. Legal bases (where applicable)
Where Québec Law 25, Canadian PIPEDA, the EU/UK GDPR, or other privacy laws apply, we rely on the following legal bases: performance of a contract, compliance with legal obligations, our legitimate interests (in operating a safe, reliable platform), and your consent (which you may withdraw at any time).
6. Sharing & sub-processors
We share personal data with:
- Sub-processors who host, monitor, secure, or analyze the Services on our behalf (cloud hosting, email, analytics, payments, mapping, support, authentication, error reporting).
- Other Marketplace participants as strictly necessary to complete a job — for example, sharing a customer's delivery address with the assigned driver.
- Authorities when required by law, court order, or to protect the rights, property, or safety of GoMove, our users, or the public.
- Acquirers in the context of a corporate transaction, subject to confidentiality.
We do not sell personal information.
7. Delivery marketplace data
In the Marketplace, GoMove acts solely as a technology platform that connects customers and merchants with independent transport providers. Once a job is accepted:
- The customer's name, contact, and address are shared with the assigned provider for the limited purpose of fulfilling the job.
- The provider's identifier, vehicle data, and live GPS location are shared with the customer/merchant during the active job window.
- Proof-of-delivery captures (photos, signatures, condition notes, geolocated timestamps) are stored as evidence of completion and may be shared with both sides and, where relevant, insurers, authorities or dispute handlers.
8. Retention
We keep personal data for as long as needed to operate the Services, resolve disputes, enforce agreements, and comply with legal obligations. Proof-of-delivery and billing records may be retained for up to ten (10) years where required by tax, transport or insurance regulations.
9. International transfers
GoMove operates from Canada and uses cloud infrastructure that may store or process data in Canada, the United States, the European Union, and other jurisdictions. We rely on legally recognized transfer mechanisms, including standard contractual clauses where applicable.
10. Your rights
Subject to applicable law, you may request to access, correct, port, restrict, or delete your personal information, withdraw consent, or object to certain processing. Send requests to gomove@gomove.ai. We may verify your identity before acting on a request. You may also lodge a complaint with your local data-protection authority, including the Commission d'accès à l'information du Québec.
11. Security
We implement administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure; you are responsible for keeping your credentials confidential and for promptly notifying us of any suspected unauthorized access.
12. Children
The Services are intended for businesses and adult users. We do not knowingly collect personal information from children under 14 (or the higher age set by local law). If you believe a child has provided us with personal information, contact us and we will delete it.
13. Changes to this Notice
We may update this Notice from time to time. Material changes will be announced via the Services or by email. Continued use after the effective date constitutes acceptance.
14. Contact
GoMove · Montréal, Québec, Canada
Email: gomove@gomove.ai